Handyconnect Privacy and Consent Policy
1. Please read carefully
This policy describes our privacy practices – what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding such Personal Information.
2. What ‘Personal Information’ do we collect?
2.1. User information:
To provide you with the Services, we must collect Personal Information relating to an identified or identifiable natural person. We collect the Personal Information you provide to us, from your use of the Services. Information that can be used to identify, contact, or locate a User is “Personal Information” or “personally identifiable information”. Information that is automatically provided which uniquely identifies a device or browser is not personally identifiable information unless it is linked to a particular User. There are three types of Personal Information we collect about you:
- Information you willingly and intentionally provide to us. When you register for our Services, use any of our Services; and/or when you contact us directly by any communication channel (e.g., Handyconnect’s support tickets, phone, emails), you may provide us Personal Information, such as your first and last name, email address, postal address, telephone number, payment, bank, or financial information (for Users with Paid Services), the information you include in your communications with us and with other users on our platform, and Personal Information contained in scanned identification documents (such as an ID card, driver’s license, passport, or official company registration documents).
- Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps, and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc
2.2. Users of Users ‘Personal Information
We may also collect Personal Information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf (as further described in Section 6 below).
2.3. Handyconnect jobs applicant information
We also collect information that is provided to us by Handyconnect jobs candidates (“Applicants”), when they apply to any of the open positions published at https://www.Handyconnect.ca/, by e-mail or otherwise (as further described below on our website).
3. Why do we collect such ‘Personal Information’
Handyconnect primarily collects and uses your Personal Information to develop, operate, support, maintain, enhance, and provide the Service. In addition, we use your Personal Information for the following purposes.
- To expand, and improve our Services, based on Users’ common or personal preferences, experiences, and difficulties.
- To provide our Users with ongoing relevant customer assistance and technical support.
- To be able to contact our Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);
- To help us to update, expand and analyze our records to identify new customers.
- To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits.
- To analyze our performance and marketing activities.
- To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services.
- To provide you with professional assistance, only upon your request.
- To enhance our data security and fraud prevention capabilities; and
- To comply with any applicable laws and regulations.
We use your Personal Information for the purposes set out in Section 3 where:
- Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g., to provide you with our customer assistance and technical support);
- Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
- Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of Handyconnect by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.
We use the Personal Information we collect about you to provide our services and make them better and safer.
We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.
4. How we share your ‘Personal Information’
We may share your Personal Information with Service Providers and job owners (or otherwise allow them access to it) in the following manners and instances:
Third-Party Service Providers: Handyconnect has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, and our legal and financial advisors (collectively, “Third Party Service Provider(s)”).
Handyconnect may share the following categories of Personal Information with Third Party Service Providers for a business purpose:
- identifiers, including name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers.
- commercial Personal Information, for example, Personal Information regarding products or services purchased, obtained, or considered.
4.1. We may share the Personal Information of our Users and Users-of-Users with various third parties, including certain service providers and law enforcement officials.
The Personal Information may be shared solely in accordance with this policy.
In connection with a change in corporate control: In addition, should Handyconnect or any of its affiliates undergo any change in control, including by means of merger, acquisition, or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.
Upon Your Further Direction: The Handyconnect Services enable you, through different techniques, to engage and procure various third-party services, products, and tools for enhancing your web or mobile sites, including, without limitation, applications and widgets offered to you by third parties through the Handyconnect Website (including the Handyconnect App), payment providers, etc. (collectively, “Third-Party Services”). If you choose to engage with such Third-Party Services, they may have access to and process the Personal Information of your Users-of-Users collected through your web or mobile sites. For example:
a) Screenshot: our Services may enable you to screenshot information of Third-Party Services directly into your web or mobile sites to serve content to or from Third-Party Services or other parties. In these circumstances, the Third-Party Services may collect Personal Information from your Users-of-Users.
Please note that in the examples listed above in this Section 4.6, Handyconnect merely acts as an intermediary platform allowing you to procure the services of such Third-Party Services (including, but not limited to, Third Party Handyperson services) with which you are interacting directly, and at your discretion. In this respect, Handyconnect acts as a service provider to you, disclosing information to Third-Party Services on your behalf. Handyconnect will share your Users-of-Users’ Personal Information with Third Parties Services only upon your direction or with your permission and is not, and shall not be, in any way responsible for such Third-Party Services processing of such Personal Information, or liable with respect thereto.
5. Where do we store your ‘Personal Information’?
Users’ and Users-of-Users’ Personal Information may be stored in data centers located in Canada.
Handyconnect Collaboration Works is based in Canada and is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
Handyconnect affiliates and Third-Party Service Providers that store or process your Personal Information on Handyconnect’s behalf are contractually committed to keeping it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
Your use of information; Data protection laws
If you receive information about another Handyconnect customer, you must keep the information confidential and only use it in connection with the Handyconnect services. You may not disclose or distribute any information about Handyconnect users to a third party or use the information for marketing purposes unless you receive that user’s express consent to do so. You may not send unsolicited emails to a Handyconnect customer or use the Handyconnect services to collect payments for sending or assist in sending, unsolicited emails to third parties.
The privacy and data protection laws that may apply include any associated regulations, regulatory requirements, and codes of practice applicable to the provision of the services described in this agreement, including the Personal Information Protection and Electronic Documents Act and provincial privacy laws. If you process personal data from Europe pursuant to this agreement, you must also comply with the EU Directive 95/46/EC or the General Data Protection Regulation (EU) 2016/679 (GDPR).
In complying with such laws, you will:
- implement and maintain all appropriate security measures for the processing of personal data; and
- not knowingly do anything or permit anything to be done which might lead to a breach of any privacy and data protection laws by Handyconnect.
6. Users-of-users’ ‘Personal Information’
Handyconnect may collect, store and process certain Personal Information of Users-of-Users (“Users-of-Users Information”), solely on our Users’ behalf and at their direction. For example, each of our Users is able to import their job history. Such job history is then stored with Handyconnect, on the User’s behalf.
For such purposes, Handyconnect serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such Users-of-Users Information.
The Users controlling and operating such User Websites shall be considered as the “Controllers” of such Users-of-Users Information and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users Information, including all privacy and data protection laws of all relevant jurisdictions.
The Processing of the Users-of-users’ Personal Information shall take place within the territory of the European Union, Israel, or a third country, territory, or one or more specified sectors within that third country of which the European Commission has decided that it ensures an adequate level of protection, and such processing and transfer will be in accordance to the Data Processing Addendum – Users (“DPA”). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.
You are responsible for the security, integrity, and authorized usage of Personal Information about Users-of-Users, and for obtaining consents, and permissions, and for providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.
Handyconnect cannot provide legal advice to Users or their Users-of-Users, however, we do recommend that all Users publish and maintain clear and comprehensive privacy policies on their User Websites in accordance with any applicable laws and regulations and that all Users-of-Users carefully read those policies and make sure that they understand and, to the extent required by applicable law, consent to them.
For more information on how Users-of-Users Personal Information may be handled by Handyconnect (which may be relevant for any specific notice you provide to and/or consent you obtain from your Users-of-Users), please see Sections 4, 12, and 13.
If you are a visitor, user, or customer of any of our Users, please read the following: Handyconnect has no direct relationship with Users-of-Users whose Personal Information it processes. If you are a visitor, user, or customer of any of our Users, and would like to make any requests or queries regarding your Personal Information, please contact such User(s) directly. For example, if you wish to request to access, correct, amend, or delete inaccurate Personal Information processed by Handyconnect on behalf of its Users, please direct your query to the relevant User (who is the “Controller” of such data). If Handyconnect is requested by our Users to remove any Users-of-Users’ Personal Information, we will respond to such requests in a timely manner upon verification and in accordance with applicable law (for example, thirty (30) days under the GDPR). Unless otherwise instructed by our User, we will retain their Users-of-Users’ Personal Information for the period set forth in Section 12 below.
Handyconnect may collect and process Personal Information regarding the users of our users.
We do this solely on our users’ behalf, and at their direction.
Our users are solely responsible for their users-of-users information, including for its legality, security, and integrity.
Handyconnect has no direct relationship with any of its users’ users. If you are a user-of-user, please contact the Handyconnect site owner directly.
Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
These technologies are used mostly for stability, security, functionality, performance, and advertising purposes.
8. Communications from Handyconnect
8.1. Promotional messages
We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls, and similar forms of communication from Handyconnect or our partners (acting on Handyconnect’s behalf) through such means.
If you do not wish to receive such promotional messages or calls, you may notify Handyconnect at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.
We may send you promotional messages and content.
You can easily opt out of receiving promotional messages by contacting us (ContactUs@Handyconnect.ca) or unsubscribing.
8.2. Service and billing messages
Handyconnect may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services.
It is important that you are always able to receive such messages. For this reason, you are not able to opt out of receiving such Service and Billing Messages unless you are no longer a Handyconnect User (which can be done by deactivating your account).
We may also contact you with service and billing-related messages and content. You will not be able to opt out of receiving such messages.
9. Your rights in relation to your ‘Personal Information’
Handyconnect believes that it is imperative that all Handyconnect users have control over their Personal Information. Therefore, depending on the way you use the Handyconnect Services, you may have the right to request access to, receive a copy of, update, amend or delete, port certain Personal Information to another service, restrict, or object to certain uses of your Personal Information (for example, for direct marketing purposes). Further, when we rely on your consent for the processing of your Personal Information (for instance, for direct marketing) you can withdraw your consent at any time, and such withdrawal will take effect from thereon.
Handyconnect will not charge you more if you exercise any of these rights and will continue to provide you with the same level of service.
If you are a Handyconnect user, during registration you choose whether to receive marketing correspondence from Handyconnect. This information will remain on your profile which you can access, at any point, easily edit it as well as correct a lot of your Personal Information directly through your account, or via online forms Handyconnect makes available to you (as detailed below). You can also exercise your rights by sending your request to ContactUs@Handyconnect.ca, mailing it to Handyconnect, 6156 Quinpool Rd, Halifax, NS B3L 1A3, Canada, or reaching out to our customer care department. When we receive your right request, we may take steps to verify your identity before complying with the request to protect your privacy and security. You have the option to receive relevant offers via push notifications in your Handyconnect app and receive updates. These notifications can be configured on the ‘Settings’ page of your mobile device at any time.
You can opt out of receiving promotional communications from Handyconnect at any time. In addition, you can opt out of email marketing by clicking on the unsubscribe link in any message or changing your preference in your Handyconnect profile.
Before fulfilling any request for corrections to your profile, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
If you are a Handyconnect User, and you wish to receive a copy, access, and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please follow the instructions provided in these Help Center articles: “Retrieving Your Handyconnect Account Data” or “Permanently Deleting Your Handyconnect Account”. You can also mail your request to Handyconnect, 6156 Quinpool Rd, Halifax, NS B3L 1A3, Canada. We will make reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfill your request), subject to legal and other permissible considerations.
Please note that permanently deleting your Handyconnect account erases all of your Personal Information from Handyconnect’s databases. After completing this process, you can no longer use any of your Handyconnect Services, your account and all its data will be removed permanently, and Handyconnect will not be able to restore your account or retrieve your data in the future. If you contact our support channels in the future, the system will not recognize your account, and support agents will not be able to locate the deleted account.
When it comes to the Personal Information you stored with us, you have the right to access, receive a copy of, update, amend, or delete your Personal Information, enjoy data portability (in certain cases) restrict, or object to certain uses of your Personal Information, withdraw consent you’ve given us before to processing.
Just reach out to us by e-mail, mail, or through our customer care team, or, when available, fill out our dedicated form.
You may also correct and/or update your Personal Information through your user account if you have one.
10. Questions and complaints
Our Data Protection Officer team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. We take every privacy complaint seriously and will make all reasonable efforts to resolve your complaint promptly and in accordance with applicable law.
You can file a complaint with your local supervisory authority for data protection at any time, however, we recommend that you contact us first so we can try to resolve it.
11. Data retention
We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy that we apply to Personal Information in our care.
We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer or need it to protect our interests).
Handyconnect has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas of our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry-standard SSL/TLS encrypted connection; and our payment processing partner (Moneris) regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by Handyconnect, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Personal Information, or any other information you upload, publish, or otherwise share with Handyconnect or anyone else. We encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive Personal Information which you believe its disclosure could cause you substantial or irreparable harm.
Furthermore, because certain areas of our Services are less secure than others, and since e-mail and instant messaging are not recognized as secure forms of communication, we request and encourage you not to share any Personal Information in any of these areas or via any of these methods.
If you have any questions regarding the security of our Services, you are welcome to contact us here.
Handyconnect values the security of our customers’ Personal Information, and we do everything in our power to protect it.
However, as we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
13. Third-party websites
14. Handyconnect jobs applications
Handyconnect welcomes all qualified Applicants to apply to any of the open positions published at https://www.Handyconnect.ca, by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us.
We understand that privacy and discreetness are crucial to our Applicants and are committed to keeping Applicants’ Personal Information private and using it solely for Handyconnect’s internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).
If you previously submitted your Applicants Personal Information to Handyconnect, and now wish to access it, update it, or have it deleted from Handyconnect’s systems, please contact us at ContactUs@Handyconnect.ca.
We welcome all qualified job seekers to apply to any of our open positions, by sending us their contact details and CV.
We will use such Personal Information solely for our internal recruitment, employment, and business purposes.
15. Public forums and user content
Our Services offer publicly accessible blogs, communities, and support forums. Please be aware that any Personal Information you provide in any such areas may be read, collected, and used by others who access them. To request the removal of your Personal Information from our blogs, communities, or forums, feel free to contact us here. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third-party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such a third party, you must log in to such application or contact its provider if you want to remove the Personal Information you posted on that platform.
In any event, we advise against posting any Personal Information (via any means) you don’t wish to publicize.
If you upload any user content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
Avoid posting any Personal Information to any of the public areas on our Services, or to your own website, if you don’t want it to become publicly available.
16. Updates and interpretation
Any heading, caption, or section title contained herein, and any explanation is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
We may change this policy at any time. We will notify you of changes as required by applicable law.
Translated (non-English) versions of these terms are provided for convenience only.
17. Contacting us
You may also contact us by mail at: 6156 Quinpool Rd, Halifax, NS B3L 1A3, Canada.
Consent to receive emails and Text Messages
By using Handyconnect, you agree to receive emails and text messages about your account activities. Should you withdraw your consent to receive commercial emails and text messages from Handyconnect at any time, please notify Handyconnect immediately by telephone or email. If you receive any email from Handyconnect in error, please contact Handyconnect immediately.
Last updated June 29, 2023